Privacy Policy

Eureka Labo, Inc. (“we”, “us”) sets out below how we handle users’ personal information in the services we provide and on this website (the “Site”). This is our privacy policy (the “Policy”).

1. What personal information means

In this Policy, “personal information” means personal information as defined in Japan’s Act on the Protection of Personal Information: information such as a name or an email address by which a particular individual can be identified.

2. Information we collect

We may collect the following through the contact form on the Site and by similar means.

• Your name and company name
• Your email address and phone number
• The content of your enquiry
• Your browsing and access information on the Site (cookies, IP address, browser type and the like)

3. Why we use it

We use the personal information we collect for the following purposes.

• To respond and reply to enquiries, questions and requests
• To tell you about our services and to make proposals
• To analyse how the Site is used and to improve our services
• To comply with applicable law

4. Sharing with third parties

We do not provide personal information to third parties without your prior consent, except in the following cases.

• Where required by law
• Where it is necessary to protect someone’s life, body or property and it is difficult to obtain your consent
• Where we entrust work to a contractor within the scope needed to achieve the purposes above (in which case we supervise that contractor appropriately)

5. Analytics tools

We may use analytics tools such as Google Analytics on the Site in order to improve our services. These tools use cookies to collect access information; that information does not identify individuals. You can disable cookies in your browser settings.

6. Keeping it safe

We take the measures necessary and appropriate to prevent the leakage, loss or damage of the personal information we collect, and otherwise to keep it safe.

7. Disclosure, correction and deletion

If you ask us to disclose, correct, add to, delete or stop using your personal information, we will confirm your identity and respond promptly in accordance with applicable law. Please contact us at the address below.

8. Changes to this Policy

We may change this Policy as necessary. The changed Policy takes effect when we publish it on the Site.

9. How to reach us

For questions about this Policy, and for requests about how we handle personal information, please contact us here.

Established 30 May 2026